Terms of Service

1. Acceptance of Terms

By accessing or using Technosive's DPO CX platform ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

These Terms constitute a legally binding agreement between you ("User" or "you") and Technosive Limited ("Technosive," "we," "us," or "our").

2. Description of Services

2.1 DPO CX Platform

DPO CX is a Data Protection Officer enablement platform that provides:

• Compliance management tools and workflows
• Document templates and regulatory guidance
• Risk assessment and DPIA management capabilities
• Record-keeping and audit trail functionality
• Task management and collaboration features

2.2 Service Availability

We strive to maintain 99.5% uptime for our Services, excluding scheduled maintenance and force majeure events. We do not guarantee uninterrupted or error-free operation.

3. User Responsibilities and Acceptable Use

3.1 Account Security

• Maintain confidentiality of account credentials
• Notify us immediately of unauthorized access
• Be responsible for all activities under your account
• Use strong, unique passwords and enable two-factor authentication where available

3.2 Acceptable Use Policy

You agree NOT to:

• Use Services for any illegal or unauthorized purpose
• Violate any applicable law, regulation, or industry code
• Attempt to gain unauthorized access to our systems or networks
• Reverse engineer, decompile, or disassemble any aspect of Services
• Introduce malware, viruses, or harmful code into Services
• Interfere with or disrupt Services or servers connected to Services
• Use Services to store or transmit unlawful, harmful, or obscene content
• Impersonate any person or entity or misrepresent affiliation
• Exceed authorized access limits or circumvent usage restrictions

3.3 Compliance Obligations

You acknowledge that:

• Services are tools to assist with compliance, not legal advice
• You remain solely responsible for your regulatory compliance
• Platform outputs should be reviewed by qualified professionals
• We are not liable for your failure to comply with legal obligations

4. Intellectual Property Rights

4.1 Technosive Intellectual Property

All right, title, and interest in and to Services, including:

• Software, code, algorithms, and AI models
• Documentation, templates, and guidance materials
• Brand names, logos, and trademarks
• Website design and user interface elements
• Trade secrets and know-how

remain exclusively owned by Technosive or its licensors.

4.2 Your Data and Content

You retain all rights in data and content you upload or create using Services. You grant us a limited license to process, store, and use your data solely to provide Services and as described in our Privacy Policy.

4.3 Feedback and Suggestions

Any feedback, suggestions, or ideas you provide regarding Services may be used by Technosive without obligation or compensation, and you hereby assign all rights in such feedback to Technosive.

4.4 Open Source Software

Services may incorporate open-source software under respective licenses. Nothing in these Terms limits your rights under any open-source license.

5. Subscription and Payment Terms

5.1 Subscription Plans

Services are offered on subscription basis with:

• Specified fees, billing cycles, and usage limits
• Minimum subscription periods
• Automatic renewal unless cancelled
• Pricing adjustments with 30-day notice for existing subscribers

5.2 Payment Obligations

• You agree to pay all fees and applicable taxes
• Payments are due within 30 days of invoice date
• Late payments may incur interest at 1.5% per month or maximum legal rate
• We reserve the right to suspend services for non-payment

5.3 Refunds

Fees are non-refundable except as required by law or due to our material breach. You may request cancellation within 14 days of subscription start for a prorated refund, provided you have not used Services beyond reasonable evaluation.

6. Data Processing and Security

6.1 Data Processing Agreement

Where you act as a data controller and we process personal data on your behalf, our Data Processing Agreement (DPA) applies, incorporating:

• GDPR/UK GDPR Article 28 processor obligations
• PDPL requirements for data processors
• Security measures matching data sensitivity
• Subprocessor restrictions with notification rights
• Data breach notification obligations
• Assistance with data subject rights
• Data deletion or return upon termination

6.2 Security Standards

We maintain industry-standard security measures including ISO 27001-aligned controls, encryption, access controls, and regular security assessments. However, we cannot guarantee absolute security.

7. Termination

7.1 Termination by User

You may terminate your subscription at any time with 30-day notice. Termination takes effect at the end of the then-current billing period, and no refunds will be provided for unused portions.

7.2 Termination by Technosive

We may suspend or terminate your access immediately if:

• You breach these Terms and fail to cure within 30 days
• You engage in fraud or illegal activities
• You misuse Services or compromise system security
• You fail to pay fees when due
• We discontinue Services (with 90-day notice)

7.3 Effect of Termination

• Your right to use Services ceases immediately
• We will delete your data within 60 days unless legal requirements compel retention
• All outstanding fees become immediately due and payable
• Surviving clauses continue to apply (indemnification, limitation of liability, etc.)

8. Disclaimers and Warranties

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, AND NON-INFRINGEMENT
• ACCURACY, TIMELINESS, OR COMPLETENESS OF CONTENT OR OUTPUTS
• UNINTERRUPTED OR ERROR-FREE OPERATION
• SECURITY OF DATA TRANSMISSION OR STORAGE
• FREEDOM FROM VIRUSES OR OTHER HARMFUL CODE
• RESULTS OBTAINED FROM USE OF SERVICES

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TECHNOSIVE SHALL NOT BE LIABLE FOR:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOST PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES
• DAMAGES EXCEEDING THE AMOUNT YOU PAID IN THE 12 MONTHS PRIOR TO THE CLAIM

This limitation applies regardless of the theory of liability (contract, tort, or otherwise) and even if we have been advised of the possibility of such damages.

10. Indemnification

You agree to indemnify, defend, and hold harmless Technosive from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

• Your use or misuse of Services
• Your violation of these Terms or any law
• Your violation of third-party rights
• Content you upload or transmit through Services
• Your failure to maintain account security

11. Dispute Resolution and Governing Law

11.1 Governing Law Variants

11.2 Arbitration (Optional)

Any dispute arising from these Terms will be resolved by binding arbitration under [Arbitration Rules], except where prohibited by applicable law. The arbitration will be conducted in [Language], in [Location], and the arbitrator's decision will be final and binding.

12. Data Protection and Privacy

Your use of Services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal data. By using Services, you consent to such processing as described in the Privacy Policy.

13. Modifications to Terms

We may modify these Terms at any time. Material changes will be communicated at least 30 days before the effective date via:

• Email notification to registered users
• Platform notification for active users
• Website notice

Continued use of Services after modifications constitutes acceptance of updated Terms.

14. General Provisions

• Entire Agreement: These Terms constitute the entire agreement between you and Technosive
• Severability: If any provision is found unenforceable, remaining provisions remain in full force
• Waiver: Failure to enforce any provision does not constitute a waiver
• Assignment: You may not assign these Terms without our written consent
• Force Majeure: We are not liable for delays or failures due to events beyond our control
• Notices: All notices should be sent to legal@technosive.com

15. Contact Information

For questions about these Terms, please contact:

• Email: legal@technosive.com
• Post: Technosive Limited, [Address]
• Website: https://technosive.com